Privacy Policy
Introduction
You are advised to please read the Privacy Policy carefully. This Privacy Policy provides succinctly the manner your data is collected and used by Sihera. Sihera and its affiliates respect your privacy. By accessing the services provided by Sihera, you agree to the collection and use of your data by Sihera in the manner provided in this Privacy Policy.
We may collect the following personally identifiable information about you:
- Name including first and last name.
- Alternate email address.
- Mobile phone number and contact details.
- ZIP/Postal code.
- Opinions of features on our websites.
- Other information as per our registration process.
We may also collect the following information:
- About the pages you visit/access.
- The links you click on our site.
- The number of times you access the page.
- The number of times you have shopped on our website.
- We collect photos for product reviews with customer consent. We may use these images for marketing purposes, respecting user privacy.
The Site contains links to other Web sites. We are not responsible for the privacy practices of such Web sites which we do not own, manage or control.
How is the information used?
We use your personal information to:
- Help us provide personalized features.
- Tailor our sites to your interest.
- To get in touch with you when necessary.
- To provide the services requested by you.
- To preserve social history as governed by existing law or policy.
What choices are available to you regarding collection, use and distribution of your information?
You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Sihera reserves the right to send you certain service related communication, considered to be a part of your Sihera account without offering you the facility to opt-out. You may update your information and change your account settings at any time.
Policy Updates
We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.
Terms of Service
Welcome to Sihera! We're excited to have you here. Before you start shopping, please take a moment to read through our Terms and Conditions. This agreement outlines the rules for using our website for shopping.
If you agree with all the terms and conditions, you can proceed to use our shopping services. By using our website, you are legally bound by this agreement, creating a mutual understanding between you and Sihera.
Order Details
Once you log in securely to your personal section on our website, you'll see a list of all your orders and their current status.
Updating Account Information
You can easily update your personal information by logging into your account on our website. If you need any assistance, feel free to reach out to our customer care team.
Our Rights
We reserve the right to reject or cancel any order without providing a reason. Also, we may impose penalties if goods are not returned in the proper condition, as mentioned in our returns and replacement policy. We might contact you to verify transaction details, and we may share customer information with our registered partners and associates for promotional activities. Additionally, we can modify any information on our website without prior notice.
Applicable Law
Since our site is created and controlled by Sihera, Indian laws apply to all matters related to our website, including changes to terms, conditions, and disclaimers.
Definitions
- Agreement refers to this entire document, including schedules, shipping policy, privacy policy, and disclaimers.
- Sihera website is our online shopping platform where users can buy products listed on our website.
- Customer or Buyer means any person or legal entity who places an order for products offered for sale on the Sihera website.
Eligibility
By using this site, you confirm that you are eligible to enter into a legally binding agreement as per applicable laws, rules, and regulations. If you are not eligible, please refrain from using the site.
Term of Agreement / Service
The terms and conditions of the Services may be modified at any time without prior notice. Please check the latest version regularly on our website. By continuing to use the Services after modifications, you accept and agree to the updated terms.
Issues With Order
In case of damage during delivery, quality issues with the product or any discrepancy, please reach out to us at +91 9963996667 or siheraindia@gmail.com within 72 hours.
In case your order is marked delivered but not received by you, please reach out to us at +91 9963996667 or siheraindia@gmail.com within 72 hours. Sihera is not responsible for damage caused after delivery.
Please note that during SALE periods, no refunds or returns will be accepted.
Notice of Liability
While we strive to provide accurate product information, we cannot guarantee its accuracy. Please verify product details from the respective manufacturer before making a purchase.
Sihera is not responsible for any damages caused by product defects or malfunctions. Before buying a product, please review its safety features.
If Sihera is found liable, it will either replace the product/service or provide compensation based on the prevailing market price.
Our website and services are provided on an as-is basis without warranties, unless otherwise stated.
All trademarks and information belong to their respective owners. The name Sihera, the logo, and this website are copyrighted and property of Sihera.
Shipping Policy
Order Processing Time
- All online orders with a final cart value of Rs. 250 and above are eligible for processing.
- Average processing time: 1-5 business working days.
- During special occasions or popular sales, processing times may be slightly longer.
- Please note: Day 1 is the business day after placing the order.
Delivery Time
After processing, our logistics partner will collect your order from our warehouse.
Delivery time frame: 3-7 working days based on your location.
Bulk Order Information
- For bulk orders, retailing, or corporate gifting, contact us at siheraindia@gmail.com.
- Considerable discounts offered for bulk orders, corporate gifting, and retailing.
- Full payment required before order processing.
- 7 working days lead-time for bulk order processing.
Freebies and Coupons
- You may receive freebies or coupons based on your order value/quantity or specific products.
- Freebies and discount coupons cannot be combined.
- No two coupon codes can be combined for a single order.
- We encourage returning all & any empty bottles (5 or more) at our stores to avail an additional 5% off on your order.
Order Processing and Modifications
- Once an order is placed and confirmed, we can help you modify your address or contact details till the order has left the warehouse. We will not be able to modify the items in your order.
- During the sale period, there will not be any refund unless there are any discrepancies.
- We reserve the right to refuse or cancel any order at our sole discretion.
- Reasons for order cancellation may include unavailability of stocks, inaccuracies in stock/pricing information, or misprints.
- To ensure utmost satisfaction and effective resolution of any discrepancies, customers are required to record an unboxing video of the received order.
- We try our best to accommodate special requests such as expedited delivery, delivery at certain times of the day, or deferred delivery, but we cannot guarantee that these requests will be fulfilled by our courier partners.
International Shipping Policy
At Sihera, we are delighted to serve customers from around the globe. Our products can be shipped to various countries, and we strive to ensure a seamless shopping experience for our international customers.
- Dispatch Time and Order Status: For international orders, the dispatch & delivery time is estimated to be between 12 to 15 working days. Throughout the processing period, we will keep you informed about the status of your order through email notifications.
- Standard Shipping Charges: Every international order is subject to standard shipping charges, which will be applied at the time of purchase. This does not include any custom duty charges.
- Custom Charges and Duties: When placing an international order, please be aware that customs charges, VAT fees, or any other applicable duties imposed by your country will have to be paid by you, the customer.
- Refusal of Charged Orders: In the event that an order incurs customs duties, and if you refuse to accept the delivery due to the charges, the authorities may be required to destroy the package. Unfortunately, in such cases, we cannot issue a refund.
- Unboxing Videos for Discrepancies: To ensure utmost satisfaction, we require customers to record an unboxing video of the received order in case any discrepancies arise.
- Rare Occurrence of Extra Charges: While we have made every effort to list items accurately to prevent additional charges, there may be rare cases where extra fees apply.
- Cancellation: Once orders have been processed, they cannot be cancelled. If you wish to cancel the order before it is processed, a 10% cancellation fee will apply.
If you have any questions or need assistance regarding your international order, please don't hesitate to reach out to us at siheraindia@gmail.com or WhatsApp us on +91 9963996667.
Cancellation
- If you wish to cancel your order, please reach out to us at siheraindia@gmail.com or WhatsApp/Call at our customer care number +91 9963996667 within 24 hours with the reason for cancellation.
- Once orders have been processed, they cannot be cancelled. If you don't wish to accept the parcel, you can simply refuse to accept the parcel at the time of delivery. Once the parcel comes back to the warehouse, we will deduct shipping and return charges from the customer order value while processing the refund.
- For international orders, a 10% cancellation fee will apply.
- We recommend doing a patch test of all products and reading the ingredient list for any known allergies. No exchange or returns and refunds will be processed in case of allergies/skin reactions, dislikes of fragrance, or color variations.
We may have to cancel certain orders for reasons such as unavailability of stocks, inaccuracies in product information, or other errors. If we cannot process your order within 45 working days, we will initiate a refund.
You can also cancel an order before it is processed and approved by us for a full refund. However, once an order is processed and shipped, we cannot cancel it.
Returns and Refund
Communication and Refunds
- We will notify you if any part of your order is canceled or if additional information is needed.
- If we cannot process your order within 45 working days, a refund will be initiated and will be resolved depending on the bank's resolution period.
- Your refund will be reflected in the source account within 5-7 working days. If you do not receive the refund after 7 days, please contact your bank.
- Customers have to return a product in 3 days upon confirmation from the customer support team only if the product is damaged in transit.
Cancellation of Unprocessed Orders
If a cancellation request is received after the order is processed/approved, we will cancel the order and refund the full amount.
Discouragement of Post-Processing Cancellations
We prioritize efficient order processing and discourage cancellations after order processing.
Charges for Cancellation / Returns
- A ₹50 deduction will be applied for cancellations of orders after processing and ₹100 for returns (RTO) that have left the warehouse.
- Cash on Delivery (COD) orders will have a specified shipping charge limit mentioned during checkout.
Reward Programme
- Once reward points have been used for an order and the customer subsequently requests to cancel that specific order, additional reward points will not be issued again.
- Please note that not all coupon codes can be combined and used for a single order.
- Your minimum order value has to be ₹499 to redeem reward points.
- A maximum of 10% of your order value can be redeemed as reward points.
- We do not offer any reward points for COD orders.
- Validity of reward points: 1 year from date of earning.
- Disclaimer: Sihera never conducts any "contests" to offer any free products, cash, or prizes. We will never contact you for the same. Please do not respond or share your personal information like CVV, PIN, OTP, or passwords.
For assistance, contact siheraindia@gmail.com or WhatsApp us on +91 9963996667 . We are here to help!